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Does anyone have a similar experience?
We have a 2017 Alltrack and I'd like to warn everyone - don't take this car on a dirt road. We went camping last fall, on improved dirt roads, and the car had the catalytic converter forward facing mounting bars pop out of the rubber mounting grommets. We didn't know it at the time - but 6 months later we had a noise and the VW dealer wants $4400 to replace the catalytic convertor pipe and the driveshaft. No dents on the convertor, just a scrape mark. It's marketed as a vehicle to take camping and suitable for dirt roads - but it's not. It is a terrible design that allows a minor contact with dirt on the bottom of the car (again, no dents) to unseat the convertor, allowing it to rub on the driveshaft causing huge damage. We escalated with VW Customer Care and they refused to do anything. We will never take it on a dirt road again, and will never buy a Volkswagen again. Terrible design, misleading marketing, and unwillingness to stand behind their product. Shame on VW. Maybe their lying diesel scandal bankrupt them and there's no money left, nothing to do but try and squeeze their customers for what should be warranty repairs. Has anyone else experienced this?
We have a 2017 Alltrack and I'd like to warn everyone - don't take this car on a dirt road. We went camping last fall, on improved dirt roads, and the car had the catalytic converter forward facing mounting bars pop out of the rubber mounting grommets. We didn't know it at the time - but 6 months later we had a noise and the VW dealer wants $4400 to replace the catalytic convertor pipe and the driveshaft. No dents on the convertor, just a scrape mark. It's marketed as a vehicle to take camping and suitable for dirt roads - but it's not. It is a terrible design that allows a minor contact with dirt on the bottom of the car (again, no dents) to unseat the convertor, allowing it to rub on the driveshaft causing huge damage. We escalated with VW Customer Care and they refused to do anything. We will never take it on a dirt road again, and will never buy a Volkswagen again. Terrible design, misleading marketing, and unwillingness to stand behind their product. Shame on VW. Maybe their lying diesel scandal bankrupt them and there's no money left, nothing to do but try and squeeze their customers for what should be warranty repairs. Has anyone else experienced this?
