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Thread: Panoramic Sunroof Leaking?
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  1. #51
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    Guest-only advertisement. Register or Log In now!
    Got my MY2017 Alltrack last year (built 2016, demo model), and didn't have any problems with it until the last couple months when I noticed that under the boot (trunk?) lining where the spare is kept that it was damp, thought nothing of it and figured I had left something in the boot that leaked down into there.
    Then early last week we had a downpour of rain the night before taking it in for a seperate warranty issue (radio would play only static when rear window heater turned on??) and noticed that the spare wheel area was FILLED with water, at least 2 inches deep!
    They've told me it has something to do with the panoramic roof, and they're replacing the roof lining etc. In the mean time they've lent me a Tiguan which my wife is loving.
    11 days at the shop and counting...

  2. #52
    New Member Sailby2's Avatar
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    Got the car back after 60 days in the shop. Sunroof leak is fixed (for now) and they were able to fix the "Error Transmission" light that came on. That leaves the rear AC problem and the strut/bearing/control arm clunking noise unresolved. We have opted for VW to buy the car back and they have agreed. All that remains is to get the check/paperwork together, and send it to the local dealer before we can be done with this nightmare. We wanted so badly for this car to be a keeper but not with the issues this one has. I will say that once we committed to doing a buy-back, VWoA provided a fair deal much like if we had used the State lemon laws.

  3. #53
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    After 6 weeks at the dealership I finally got my alltrack back, roof leak is fixed for now we?ll see what happens long term.
    I will say the service department of my dealership has been great and kept me informed throughout, trying to get some form of compensation from the sales side for having my brand new car in for extensive repairs after only a few weeks on the road has been frustrating at best, hopefully they step up soon.

  4. #54
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    Have a 2017 All Track SEL and Love it. I noticed leaking after a heavy rainstorm and while it was raining I took it to my dealer here in Maine. I have always had outstanding service from them. They immediately took it in. After about a 1/2 hour the an diagnosed the issue as the plug at the end of the gravity drain hose was not opening once there was water pressure in the tube. The service manager recommended to remove these "pressure plug" which I agreed. It has been 6 months now and not a single leak and the car is stored outside during the summer months.

  5. #55
    Member Arm&Hammer's Avatar
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    Mine is leaking every time I drive in the rain now, affecting the electrical system.
    I stopped by the dealership I bought it from, the service manager acknowledged that the repair will take some time and he will find me a loaner. However, I have not heard back from him again after several emails and phone calls, and it's been 3 weeks. Wonder if they are hoping I go somewhere else?

    Doing more research I suggest everyone who has this problem to look at the website: https://vwalltrackpanoleak.com/
    and post their issues. There are over a hundred owners listed with documented leaks, even brand new 2018 owners as well, beyond what the VW Technical Service Bulletin covers. Trying to determine how many Alltrack owners may be affected by this problem. I did research in how many Alltracks/Sportwagens were built in 2017 and 2018. About 15,000 in 2017 and about 8,000 for 2018, hard to tell how many have the Panoramic sunroof and how many people will report it or not bother. Just a guesstimate but there may be up to 10% defect rate. That seems huge to me.

  6. #56
    Member Arm&Hammer's Avatar
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    In October, I took it in to the dealership I bought my car from and talked to the Service Mgr. He was apologetic and said it would take same time to repair. He did not have any loaners, gave me his card and gave my name and number to the service writer to call me when a loaner comes and they can start on it. It has been 4 weeks lots of excuses (calling and emailing twice a week) but no loaner available at that dealership. I gave up and went to another bigger VW dealership, no loaners available there either when I mentioned the leak. They took my name and number, scheduled an appointment and no loaner when I showed up for the appointment. It has been a week. I stopped by at the end of the week and no loaner, they may have one later this week. Why is it so difficult to schedule a service and get a loaner?

  7. #57
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    My All track story:



    Has had 3 roof leaks in the past 6 months (starting at about 20k miles). The first one dripped down my legs and I heard all kinds of popping form under the dash, and many of my check engine lights came on and the car ran funny. Took the car in, the dealership said it was clogged drain lines and everything was replaced under warranty - new headliner #1.

    A month later, the sunroof leaked again, this time just enough to see water stains near column on driver side. Dropped the car off again, the dealership claimed there was kink in the line and installed headliner #2. Now the car began to smell like mold.

    I filed my first VGA claim at this point. VGA says I'm outside of the window for a lemon law claim in my home state of Kentucky, so they could only offer me a $3600 cash settlement and a promise it would not happen again. I took the money.

    A month later, I get a flat tire. I open the boot to grab the donut and have about an inch of water in my trunk and what appear to be some kind of fungus growing in the boot (under the cover). The vehicle has been in the shop for another week at this point. I filed a NEW claim with VGA. They called today and said that my car had bad welds and is being repaired under warranty, including new headliner #3.

    I am waiting "10-14 business days" for VGA to review my Buy Back request. Fingers crossed they make this right.

    I bought this car in 2016 when I sold back my TDI I bought BRAND NEW in 2015. I thought the Alltrack was the perfect apology car…. oh boy….

  8. #58
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    My 2017 Alltrack SE, purchased new in March 2017, with now just over 20k miles, is leaking with water stains on the rear of the headliner. It is at the dealer now and they're telling me that the $1085 to fix it is not covered under warranty since it is related to the drain tubes and was caused by "outside influence." I am currently waiting for VW Customer Care to call me back.


  9. #59
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    Should I keep repairing or try lemon law??

    Hello - we purchased a new 2017 Alltrack in California. Since we have a drought it did not rain for a couple l months after getting the car - when it finally did the pano sunroof leaked like many have posted here in the front of the car, around the A pillars and in the back headliner. Initially the dealer said it was just the drains (in a brand new car!), fixed and sent back - leaked again; they changed headliner was in shops for weeks, and then leaked again; A third and fourth time in they said they just got the recall for the model for the bad welds and redid the seal and grinded the welds again, replaced headliner again. Then we had no rains again for 6 months. Then two weeks ago after our first set of big rains - it leaked in the rear door hatch and in the headliner. I have just dropped it back at the dealer for repair - they are surprised and do not believe it is leaking again due to the pano problem as they said they "fixed" it. But reading other posts here, it seems that leaks even in the back hatch (and even in the spare tire area which I unfortunately did not check when I dropped off the car) and seems certainly related to the manufac defect.

    With all the issues in electrical and continuing water I am debating if we should battle the VW corp for buyback or lemon law - the car is a year since purchase, but less 10K and has been in shop months. It just doesn't rain here enough to see how bad the situation was.
    Of course, like everyone here we love the car, love the SEL package etc.

    Is there any hope of buyback and does anyone know if the NEW alltracks also leak??

  10. #60
    Member Arm&Hammer's Avatar
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    Quote Originally Posted by sabnikpol View Post

    Is there any hope of buyback and does anyone know if the NEW alltracks also leak??
    Yes the 2018 model year Alltracks with the Pano roof also leak based on comments from: vw alltrack facebook page, vwalltrackpanoleak.com and the VWVortex websites.
    There are many people complaining about various leaks from the roof. Hopefully VW will acknowledge the problem and will find a fix.

    NOTE: in our Maintenance Booklet there is a Service cleaning item of the Pano-roof drain tubes at year 4. If you keep this car that long you may want to clean the drain tubes more frequently. First time I've ever seen a drain tube cleaning as I have been driving cars with sunroofs since the 80's never ever cleaned any drain tubes and never had any problem except in this VW, and I keep my cars for at least 10 years.

 

 
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